Returns or exchanges will be accepted within 10 days of shipment date. Store credit will be issued, provided that the jewelry HAS NOT BEEN WORN, ALTERED, and with ALL tags attached. Shipping and handling charges are non-refundable. All sale, special, and personalized orders cannot be returned and are final sale.
Once items have been fulfilled and shipped by us, it is the responsibility of USPS to get your items to you on time. The delivery confirmation serves as official notice that our merchandise has successfully reached their destination. After receiving official word from USPS we are not responsible for missing items.
Merchandise must be returned with RA number. Please contact Romi@lolajamesjewelry.com to receive an RA number. We will not accept any returns without an authorized RA number. Once you receive your RA number, securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, mark the RA number on the outside of your box, and send it back to us using an insured service. Please insure return packages for the retail value of the jewelry. If using USPS, packages must have delivery confirmation to enable detailed tracking information. If we do not receive your return package as described above we reserve the right to refuse your return. Lola James Jewelry is not responsible for return items lost in the mail.
Please ship all packages to:
Lola James Jewelry
20533 Biscayne Blvd. #208
Aventura, FL 33180
Please note: We offer complimentary repairs within the first 60 days of purchase.